Refund Policy

This policy applies to all payments made to PT AFISENA LEARNING TECHNOLOGY through our platform — monthly subscriptions and AI credit (top-up) purchases — processed by DOKU (PT Nusa Satu Inti Artha). Because our service is a digital service activated immediately after payment, refunds follow the rules below.

• Subscriptions are billed monthly in advance. Cancelling stops auto-renewal; paid-plan access remains active until the end of the current period, and the remainder of the period is not refunded pro rata.
• If a material service failure on our side makes the Service unusable for more than three (3) consecutive days within a billing period, you may request a pro-rated refund for the affected period.
• Your first payment for a paid plan is eligible for a full refund within seven (7) calendar days of payment, provided usage remains reasonable for evaluation purposes.

• Credits that have been consumed are non-refundable.
• Entirely unused credits are eligible for a full refund within seven (7) calendar days of purchase.
• Credits cannot be partially cashed out or transferred between schools.

Duplicate charges, incorrect amounts, or charges after a valid cancellation will be refunded in full after verification. Please report them as soon as possible, and no later than thirty (30) days from the transaction date.

Send your request to support@afisena.com including:

• Your school name and subdomain (e.g. yourschool.afisena.com).
• The invoice number or DOKU payment receipt.
• The transaction date and amount.
• The reason for the refund request.

• We verify requests within three (3) business days and inform you of the outcome by email.
• Approved refunds are returned to the original payment method via DOKU within 7–14 business days, depending on your bank or card issuer.
• Refunds are issued in the original transaction currency (IDR for QRIS, USD for cards). Exchange-rate differences or bank fees outside our control are not covered.

Refunds are not provided for:

• Accounts suspended or terminated for violating the Terms and Conditions.
• Change of mind after the seven (7) day windows in Sections 2 and 3 have passed.
• AI credits that have been consumed, in part or in full.
• Disruptions caused by third parties beyond our reasonable control (for example, your network or bank).

Questions about this policy or the status of your request: support@afisena.com. We aim to respond within 1×24 hours on business days.